Wi-Fi Certification, Assurance & Monitoring for Increased Uptime

Improve the In-Home Wi-Fi Experience

Field Operations, Customer Care and Business Operations teams can benefit from fully integrated Wi-Fi certification, assurance and monitoring, achieving world-class telecom business outcomes that reduce customer friction and support costs.

Wi-Fi Certification Software

Poor quality coverage increases customer frustration and churn.

  • Inconsistent installation quality resulting in slow and inconsistent Wi-Fi speeds.

  • Limited Wi-Fi coverage of the home.

  • Lack remote diagnosis of degraded streaming, gaming and other services over Wi-Fi.

Wi-Fi Certification Capabilities

  • Wi-Fi Certification
    Ensure the in-home wi-fi installation is right the first time.

  • Proactive Monitoring
    Continuous collection of Wi-Fi KPIs to help identify the root cause of intermittent problems.

  • Remote Troubleshooting
    Empower your Care team and customers to diagnose and resolve Wi-Fi problems without escalation.

  • Assurance Analytics
    Discover problems and initiate actions to resolve them proactively.

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Case Study

North American Tier 1 Operator Achieves 10% Certified Install Rate Increase.

Mariner puts a better Wi-Fi experience within reach:

Reduced OPEX

  • Increased ability for your Care team to resolve Wi-Fi problems without escalating.

  • Decrease unnecessary dispatches, repeat truck rolls, and needless hardware swaps.

  • Enable customers to diagnose and resolve their own Wi-Fi issues, deflecting calls from Care Team.

  • Faster Wi-Fi speeds.

  • More cohesive Wi-Fi coverage.

  • Improved reliability of services dependant on Wi-Fi.

Residential Wi-Fi certification and assurance delivers value through:

  • Increasing Net Promotor Score while differentiating your Wi-Fi service from other CSPs.

  • Reduced Wi-Fi calls to Care Team.

  • Enabling Field resources to perform more new installs by reducing the need to re-visit enterprises due to Wi-Fi problems.

Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.

Wi-Fi Certification, Assurance & Monitoring