Detect and Manage Customer Premises Equipment (CPE) Issues Without a Service Call
Remote Management with Self-Healing Customer Premises Equipment
Resolve STB, RG and access network issues automatically using machine learning technology without human intervention. Measure success rates of self-healing actions and analyze targeted Customer Premises Equipment (CPE) to understand root causes.
Traditional help desk systems don’t cut it.
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Costly calls to help desk end up being resolved by simple remote actions.
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Customer satisfaction is impaired by problems even if the customer is able to resolve themselves.
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CSP resources tied up applying predictable and repeatable actions to resolve problems.
CPE Management Capabilities
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Signature Filters
Machine learning algorithms identify CPE with problems and remote fix likely to resolve. -
Self-Healing Connector
Integrates with OSS APIs to issue remote fixes to Customer Premises Equipment.
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QoE Dashboard
Measures success rate of self-healing actions.
Ready to see this application in action?
Change the customer experience with remote CPE management:
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Proactive resolution of issues reduce the likelihood a customer will report a problem or even notice it.
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Fewer calls to help desk reduce the likelihood to dispatch.
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Fewer dispatches result in reduced no-trouble-found swaps.
Improve Customer Experience
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Proactive resolution of issues means the service is more likely to work as expected when the customer uses it.
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Remove the need for customers to ‘tinker’ with the service for it to work.
Auto-detecting and resolving CPE problems delivers value:
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Reduction in support calls and related truck rolls.
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Reduction in the likelihood a customer will churn due to technical problems.
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Improved NPS scores as a result of improved quality of experience.
ON THE BLOG
Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.
Customer Premises Equipment Management
