DELIGHT CONSUMERS THROUGH PERSONALIZED SERVICE AUTOMATION

Residential Service Solutions

Your internet, video, and voice customers have more competitive options than ever. Delivery of quality services is key to delight and retain customers.

Speed to provision services and proactively resolve issues is a key differentiator from competitors. Automation must be leveraged to deliver the services at each phase of the customer life cycle or your services run the risk of being left behind.

Automatically detect and resolve CPE problems

Identify and resolve STB, RG, and access network issues automatically using machine learning technology without human intervention. Measure success rates of self-healing actions and analyze targeted devices to understand root causes. .

Proactively identify network hotspots

Identify areas of your network negatively affecting services. Target those areas for maintenance to have the largest impact on net promotor score, call/dispatch prevention, and churn reduction with minimal investment

applications for residential services

Outside Plant Management

Outside Plant Performance Management using Cable Modem Telemetry

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Self-Healing CPE

Automatically Detect and Resolve CPE Problems

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HFC Performance Management

Service-Aware HFC Assurance and Impact Analysis

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Proactive NPS Management

Driving Meaningful NPS Gains Through Objective QoE Analytics

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Wi-Fi Certification

Delight Residential Customers with an Exceptional Wi-Fi Experience

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End-to-End Assurance

360° Quality Analytics for Multi-Service Subscribers

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Proactively assure service delivery
to delight and retain residential customers.

LEARN MORE ABOUT HUMAN-CENTERED AUTOMATION >

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November 18, 2018

Mariner Innovating to Address Gap in Communications Industry

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Mariner Innovating to Address Gap in Communications Industry