Featuring Multiscreen QoE Monitoring for IP Video Operators
Superior consumer endpoint visibility is a key requirement for subscriber quality of experience (QoE), as customers consume more video content at home and on the road.
At the 2014 NAB Show, Mariner will demonstrate enhancements to its Mariner xVu™ Software Defined Monitoring for IP Video solution. Great customer service and QoE are the top reasons for maintaining subscribers, and service providers can only solve a problem if they know where it is. By turning endpoint devices into probes, Mariner xVu increases visibility into the home, providing operators with powerful analytics and real-time monitoring tools to ensure a superior QoE on any screen.
By providing more data sources, Mariner xVu allows service providers to pinpoint the root cause for degradation of service, arming their network operations team, help desk, and field technicians with powerful tools to manage end-to-end IP Video quality.It offers a clear understanding of the viewing experience by delivering insight, in real time, to the operational stakeholders who influence and assure the customer experience. The ability to rapidly isolate network, content, or service problems helps reduce mean time to repair service, truck rolls, and set-top box swaps to ensure a more cost-effective broadband and IP Video service.
To learn more about Mariner xVu and meet with us at the 2014 NAB Show, click here.