HUMAN-CENTERED AUTOMATION IS TODAY’S OPPORTUNITY, NOT TOMORROW’S DESTINATION.
Your transformation can’t rely solely on cost reductions, nor future innovations. Human-centered automation provides a competitive advantage today and a scable platform for new services.
Your competitors are already automating.
To be relevant today, CSPs must capture more of the value chain and leverage human-centered automation as a fundamental building block for new and enhanced services. Against a backdrop of rapidly evolving customer expectations, and nimble, cloud-based competitors, CSPs must do more with less while scaling legacy systems networks, systems and processes.
In an era of disruptive change within the communications industry, human-centered automation is an adaptive tool to sustain customer relationships, transform internal processes and enable rapid innovation to build scale and reach.
To keep pace with the speed, scale, and economics of cloud-based services, transform unproductive tasks into a high-value capacity to innovate.
Mariner’s human-centered automation solutions balance the deep, functional knowledge of intellectual capital with the financial benefits of automation.
Overcoming the trust gap in automation with a path to continuous automation improvement
CSP automation investments have largely focused on the replacing legacy systems through workflow and open-source platforms. But across the industry, progress in achieving business outcomes is painfully slow, due in large part to a lack of trust.
Mariner’s human-centered approach to automation aims to builds confidence in automation and create a path to continuous trust and automation improvements. Our Automation Trust Maturity Model is based on automation design that accounts for the human’s need to maintain situational awareness at all times.
Mariner’s human-centered approach to automation aims to builds confidence in automation and create a path to continuous trust and improvements. Our Automation Trust Maturity Model incorporates the human’s need to maintain situational awareness at all times.’
Mariner’s human-centered automation is built on the principle that the role of people never goes away, it just changes. To achieve business outcomes, any automated system design must address fundamental human needs.