360° Quality Analytics for
Empower your entire operations team with a 360° view of the end-to-end performance of each IP-based service in any household. Make smarter troubleshooting decisions by accurately identifying, segmenting and diagnosing impairments across the home, access network, core network and data sources.
Too many quality issues, truck rolls, CPE swaps, credits. and too much rework
Deficient visibility and objectivity of a problem leads to costly guesswork, wasted time, and poor quality outcomes
No proactivity; systems don’t detect worsening conditions until they become an outage
Finger-pointing and slow MTTR due to conflicting results across multiple tools
Many disparate forms of telemetry to be correlated and contextualized in real-time
Granular state of a home’s services at the instant of failure or degradation.
360° Subscriber View
Continuous visualization of all devices in the home and along the service path.
Normalize, time-align and score disparate telemetry across all services – video, data, wireline and wireless.
Blast Radius Analytics
Precise measure of all subscribers and services impacted by an issue.
Identify and tag poorest performing households, by service type.
Ready to see this application in action?
- Provides highly-accurate and objective information to front-line workers
Make confident, well-informed decisions avoiding costly rework associated with unnecessary truck rolls, CPE swaps, and misdirected escalations
Verify quality before a trouble call is ended, or before a technician leaves the home
Make smarter, fact-based and highly-targeted decisions on network grooming and upgrades
Validate solution changes before you commit to wide scale rollout
Real-time end-to-end residential assurance delivers value through:
Confident decisions result in lower AHT and higher FCR for Care agents.
Smarter truck roll and equipment swaps result in significantly higher Field productivity.
QoE is a key driver of NPS.
Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.
360° Quality Analytics for Multi-Service Subscribers