Gain Perspective with End-to-End Service Assurance Support

End-to-End Service Assurance

Empower your entire operations team with a 360° view of the end-to-end performance of each IP-based service in any household. Make smarter troubleshooting decisions with service assurance software by accurately identifying, segmenting and diagnosing impairments across the home, access network, core network and data sources.

service assurance software in use at CSP

Poor visibility across multiple services leaves you vulnerable.

  • Too many quality issues, truck rolls, CPE swaps, credits. and too much rework

  • Deficient visibility and objectivity of a problem leads to costly guesswork, wasted time, and poor quality outcomes

  • No proactivity; systems don’t detect worsening conditions until they become an outage

  • Finger-pointing and slow MTTR due to conflicting results across multiple tools

  • Many disparate forms of telemetry to be correlated and contextualized in real-time

Service
Assurance
Capabilities

  • Service Playback
    Granular state of a home’s services at the instant of failure or degradation.

  • 360° Subscriber View
    Continuous visualization of all devices in the home and along the service path.

  • Multi-Service Correlation
    Normalize, time-align and score disparate telemetry across all services – video, data, wireline and wireless.

  • Blast Radius Analytics
    Precise measure of all subscribers and services impacted by an issue.

  • Hot Lists
    Identify and tag poorest performing households, by service type.

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Mariner Service Assurance Benefits

Reduced OPEX

  • Provides accurate and objective information to front-line workers
  • Make confident, well-informed decisions avoiding costly rework associated with unnecessary truck rolls, CPE swaps, and misdirected escalations 

  • Verify quality before a trouble call is ended, or before a technician leaves the home

Reduce CAPEX

  • Make smarter, fact-based and targeted decisions on network grooming and upgrades

  • Validate solution changes before you commit to wide scale rollout

Real-time end-to-end residential assurance delivers value through:

  • Confident decisions result in lower AHT and higher FCR for Care agents.

  • Smarter truck roll and equipment swaps result in significantly higher Field productivity.

  • QoE is a key driver of NPS.

ON THE BLOG

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Pairing deep domain expertise in telecommunications
with advanced, human-centered automation, Mariner is a uniquely qualified service and solution provider.

End-to-End Service Assurance