Mariner’s revolutionary service assurance platform is based on innovations incorporated into xVu Foundation. These capabilities are delivered via four task-purposed solutions that offer the user a configurable interface and application features specifically developed with IP video services in mind:

NetworkVu: developed for Network Operations to improve monitoring and isolation capabilities beyond the reach of traditional “network-centric” management systems. SupportVu: built to address the specific needs of the Customer Service Help Desk and Installation and Repair teams. ExecVu: designed to provide business executives with a comprehensive, “customer-centric” view of provided services. HomeVu: engineered to allow customers to independently investigate and resolve video service delivery issues using self-help diagnostic tools.

Service providers are struggling with traditional “network-centric” service assurance practices. xVu, a fusion of IP video technology innovation and learned QoE best practices, offers service providers revolutionary capabilities, such as non-intrusive, end-to-end service monitoring, task-purposed user portals, auto-diagnostics and self-healing, and the ability to capture viewing statistics.

Operational Benefits

Customer QoE: Consolidate those indices most impacting customer satisfaction, and provide clear visibility into in-home and last mile performance.
End-to-end Service Metrics: Correlate the reams of disparate “network” and service performance data to generate timely and meaningful performance metrics.
Root Cause Analysis: Based on best practices rules, monitor for known error conditions to accelerate fault isolation and to identify transient or silent failures.
Auto-diagnostics and Self-healing: Leverage business rules and automation technology to minimize error-prone manual efforts for repetitive and simple maintenance and problem correcting routines.
Leverage Statistical Assets: to view activity offers the service provider a potential revenue opportunity to market statistics to content providers and advertisers.

The Mariner's xVu Brochure can be found here:

  Brochure:  IPTV Service Assurance - xVu (591 KB)