A customer-centric approach is at the heart of industry-leading service excellence. With deep operational expertise in the IP video service industry, Mariner recognized the value of this principle and incorporated customer quality of experience (QoE) into the foundation of the xVu service assurance platform.

Traditional “network-centric” service assurance practices are not equipped to meet the additional operational and delivery challenges facing IP Video service providers. Without dependable and accurate assessments of customer satisfaction (or QoE), it is difficult to isolate and diagnose faults across the ecosystem and into the home. Without clear visibility into the potential customer service impacts, rationalizing customer service assets to control costs is risky.

The crucial design principle behind xVu’s service assurance platform is the integration of Mariner’s learned QoE Best Practices and IP video technology innovation. The functionality and architecture is designed to ensure user interfaces, rules, and processes addressed the specific needs of IP video operations and management.

Customer-centric service assurance, the core solution, is only the beginning. xVu offers Service Providers revolutionary capabilities such as non-intrusive, end-to-end service monitoring, task-purposed user portals, auto-diagnostics and self-healing, and the capture of viewing statistics.

The Mariner Partners' xVu Brochure can be found here:

  Brochure:  IPTV Service Assurance - xVu (591 KB)