Mariner recognizes that a customer-centric approach is at the heart of industry-leading service excellence. This value, along with an emphasis on customer quality of experience (QoE), is incorporated into the foundation of the xVu service assurance platform. Traditional “network-centric” service assurance practices cannot meet the additional operational and delivery challenges facing IP Video Service Providers. Without dependable and accurate assessments of customer satisfaction (measured in QoE), it is difficult to isolate and diagnose faults across the ecosystem and into the home. Without clear visibility into the potential customer service impacts, compromising customer service assets to control costs is risky.

The crucial design principle behind xVu’s service assurance platform is the integration of Mariner’s learned QoE Best Practices and IP video technology innovation. The functionality and architecture is designed to ensure that user interfaces, rules, and processes address the specific needs of IP video operations and management.

Customer-centric service assurance, the core solution, is only the beginning. xVu offers service providers revolutionary capabilities, such as non-intrusive, end-to-end service monitoring, task-purposed user portals, auto-diagnostics and self-healing, and the ability to capture viewing statistics.

The Mariner's xVu Brochure can be found here:

  Brochure:  IPTV Service Assurance - xVu (591 KB)