Service Management & Operations

Service Management & Operations

Understandably, service managers and service operations staff want to ensure they are offering the best quality IP Video and IP-enhanced PayTV services to their customers. If you were to ask your service team the types of errors that impede their ability to offer the best quality service, chances are they would include errors in content origination and preparation, problems with the Content Delivery Network and Adaptive Bitrate Streaming technology, failures of content protection mechanisms and incompatibility with specific device players.

 

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Mariner xVu monitoring can take your service delivery to the next level by exposing such problems, often before your customers notice them. Even the most subtle and difficult-to-isolate issues, such as when specific combinations of hardware and software prove less tolerant of network latency or jitter, can be quickly detected and diagnosed. Not only will it keep your service at a level your customers deserve and expect, it will help you quickly identify the source of the problem and dispatch the appropriate team.

There are many tools you could use to assess your service performance but only Mariner xVu provides a complete picture of your overall service performance, including an operational view of service infrastructure and content integrity. As a result, customers are satisfied with their quality of service and the operational insight you need to make more effective content selection and service marketing decisions.