Network Operations

Network Operations

Mariner NetworkVu

Network Operations Solution

Mariner NetworkVu™ – Raise the Bar on Performance Visibility

Network Operations are faced with serious challenges when it comes to getting a view into network issues. Identifying soft network failures that negatively impact the TV service, and the high cost of scaling hardware probes to monitor entire network (particularly the edge) are all too common realities. Operators also need the right information to help guide their maintenance and investment decisions. And preventing customer churn caused by poor QoE is always top of mind.

Mariner NetworkVu™ is the world leader in cost-effective video service quality monitoring and providing real-time alerts for your entire network. Developed specifically for TV and broadband internet Network Operators, Mariner gives you the end-to-end view of your Video Service Quality.

Benefits

Real time triangulation of service quality. Pinpoint network problems fast, effectively and confidently with subscriber-centric monitoring and Mariner NetworkVu™’s unique triangulation methodology.

Beyond the reach of traditional “network-centric” management systems. Get visibility into “blind spots” and “silent failures”.

Complete visibilityMonitor the complete service health of your network across 100% of subscriber devices.

Full topology awareness. Understand the true impact to your customers with an up-to-date service map of every node in your network.

Multi-level performance reportsIntegrate with more data sources for one view that includes neighbourhood, region, channel, head end, probes, and more.

Insight into what matters. Provides data that allows you to prioritize your response when customers are impacted by service issues.

With customer service in mind. Accelerate problem isolation and diagnostic time, cost-effectively getting your customers back to full service.

Key Features

Extends the traditional “network-centric” monitoring to include ‘real time’ service monitoring of the customer experience wherever it may be: regional or local head end, distribution network, local loop, fibre ring, coax trunk, DOCSIS or DSL access, broadcast channel, VOD asset, etc.

Real-time impact assessment of an issue – know the severity, the triggering KPI, how many subscribers, where they’re located and who they are.

Proactively segments service-affecting issues for faster diagnosis – HD vs. SD channels, region vs. city vs. neighbourhood, fibre vs. coax/TP access, home network vs. individual set-top box, etc.

Collects, records and analyzes “transient” errors with historical trending reports.

Accelerate service deployment with confidence and shorten trial cycles with focused diagnostics to monitor the impact of upgrades and change.

Flexible, standards-based integration to leverage existing investments in probes, EMS, and OSS/BSS using web services or SNMP technologies (quickly and simply with Mariner xVu™ integration tools).

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Technical specs

  • Extends the traditional “network-centric” monitoring to include ‘real time’ service monitoring of the customer experience wherever it may be: head end, distribution network, local loop, middleware, broadcast channels, etc.
  • Real-time impact assessment of an issue – know the severity, the triggering KPI, how many subscribers, where they’re located and who they are.
  • Proactively segments service-affecting issues for faster diagnosis; HD vs. SD channels, region vs. neighbourhood vs. city, cable vs. JWI vs. loop, home network vs. individual set-top box, etc.
  • Collects, records and analyzes “transient” errors, with historical trending reports.
  • Accelerate service deployment with confidence, shorten trial cycles with focused diagnostics to monitor the impact of upgrades and change.
  • Flexible, standards-based integration to leverage existing investments in probes, EMS, and OSS/BSS using web services or SNMP technologies (quickly and simply with Mariner xVu™ integration tools).