The Market Leader in IPTV Monitoring
Mariner xVu is monitoring and providing tools for Operations and Care in over 20 IP TV networks, with almost 20 million devices under management, supporting ecosystems from market leaders like Ericsson Mediaroom, Cisco Videoscape, Arris, Minerva and Nagra.
Network Operations teams recognize that opex costs can be unbounded if issues impacting TV service lead to increases in calls to customer care, and resulting truck rolls. Business owners compete on the quality of service, and care deeply about churn rates and the brand.
IPTV Video services generally offer superior on-demand customer experiences to attract new customers, and the superior economies of IP systems. One trade-off directly related to shared network, IP resources, is that as your video moves from the head end to a TV set or mobile screen, any degradation [typically packet loss] can result in the a problem for customers.