Partner Solutions User Case

Change Management example:

• Issue: Customer decoders are frequently and spontaneously re-booting approximately every 30 minutes.

• Process: A partner engineer with decoder expertise, working with network operations, leverages xVu to gain visibility into the re-boot issue to determine the root cause. The solutions engineer was able to recognize a linkage to the decoders recently upgraded to version x.2. The service provider reverts to previous build.

• Impact: Real-time feedback on deployment of new version avoids significant client (service provider) dissatisfaction, wasted diagnostic expense and minimizes customer satisfaction issue.