 The
NetworkVu application has been developed for Network Operations
to improve monitoring and isolation capabilities beyond the
reach of traditional “network-centric” management
systems. [ Use Case
]
The Network Dashboard offers customized views into service performance by neighborhood, region, channel, head end, and others.
NetworkVu will also accelerate and de-risk Service Introductions
and Upgrades (see Partner
Solutions for more information).
Operations are typically challenged by “soft failures”
which occur often without raising any alarms to Operations,
and instead only learn of these “silent” problems
if a customer service agent or tester recognizes a trend or
pattern. xVu correlation rules will collect specific data
elements and can identify many of these difficult-to-isolate
“silent” problems. The correlation templates are
continuously updated by xVu and distributed to its clients
through the maintenance program.
Further features offered by xVu;
- Extend the traditional “network-centric”
monitoring to include ‘real time’ service
monitoring of the customer experience
- Isolation of service-affecting issues proactively;
HD vs. SD channels, region vs. neighborhood vs. city,
cable vs. JWI vs. loop, home network or individual
STB, etc.
- Collect, record and analyze “transient”
errors, with short-term trending reports
- Deploy with confidence, shorten
trial cycles with focused diagnostics to monitor
the impact of upgrades and configuration changes
- Assess the consumer experience objectively
- Integrate with existing investment in probes, EMS,
and OSS/BSS using web services or SNMP technologies
(quickly and simply with xVu Integration tools)
- Generate actionable alarms to escalation systems
via XML, SNMP or SMTP
- Self Heal network element configuration issues
(e.g.: DSL Port Settings, DHCP, STB Reboots, Channel
profiles)
|
|
Contributing to the Business:
- Improve Service levels and reduce MTTR
- Accelerate problem isolation and diagnostic time
- Eliminate unnecessarily escalate problems, and uncover costly "silent failures"
- Accelerate Time to market
- Reduced vendor support costs; diagnostic reporting by equipment type
|
|
|
