As executives who launched the first commercial IPTV service at NBTel in 1999, the founders at Mariner saw a problem. Traditional “network-centric” monitoring is based on “transport” metrics (e.g., packet-loss) collected from reliable core network devices, without consideration for the customer’s view of the service. In absence of a “customer-centric” view, it is difficult to optimize the use of support assets, and to correlate customer activity to market churn.

In the creation of the xVu platform, Mariner leveraged its continuous best practice learnings as providers of professional services and management consulting to Service Providers, to optimize the business impact of the xVu solution.

Mariner Partners, Inc. (Mariner) offers a full suite of IP video systems integration, consulting services, and launch and service assurance products. From project management to set-top box software integration, Mariner helps the industry ecosystem of middleware vendors, set-top box vendors, conditional access vendors, infrastructure vendors and Service Providers to successfully meet the unique challenges of developing and operating video services.

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“Who Is Mariner Partners, Inc.?”

• Pioneer in IPTV Operations since 1997: Launched world’s first IPTV commercial service (NBTel 1999)
• Proven operational experience in the digital video market space
• Global digital video experience: eight years’ supporting / troubleshooting commercial video systems
• Innovation and Thought Leadership
• xVu: The Customer Quality of Experience Management Platform.
• A IP Video Service Management Consultancy: Service Design Business Consulting, Operational Delivery and Support Design, and associated Systems Integration.
• Applications design and development: middleware, PVR and OTT applications.
• A globally-focused, Canadian-based company: Founded January 2003
• 75 employees and growing: Focused on IP video innovation and professional services