Blog

Blog

  • Not just certification – 3 ways service assurance optimizes your customer’s Wi-Fi

    March 14, 2019

    Beyond installation and certification, service assurance can provide a systematic approach to identifying and resolving Wi-Fi issues with continuous performance monitoring over time.

    Read more
    Mariner xVu
  • Is your agent experience hurting your in-home Wi-Fi QoE?

    February 28, 2019

    Customer service and support teams often face a lack of objective, fact-based information relative to the in-home experience. Giving agents a clear view into the in-home Wi-Fi environment means being able to troubleshoot, isolate and even resolve individual subscriber problems.

    Read more
    Mariner xVu
  • Pros vs. Cons: Does your Wi-Fi certification and performance monitoring stack up?

    February 21, 2019

    Great Wi-Fi service assurance goes beyond installation by monitoring quality across all CPE vendors, alerting when quality of experience is impacted and advising the care team on how best to resolve the problem. A fully integrated end-to-end solution will also include assurance analytics to measure and...

    Read more
    Mariner xVu
  • Speed alone is overrated. This is how to really differentiate your in-home Wi-Fi.

    February 14, 2019

    The opportunity to differentiate your customer’s in-home Wi-Fi starts with day one, and it isn’t simply a matter of the creating a good first impression. Whether it is the proliferation of devices, physical density of the environment, chipset quality or devices from neighbouring residences creating interference,...

    Read more
    Mariner xVu
  • Mariner xVu Announces Service Assurance Solution for In-Home Wi-Fi

    February 6, 2019

    Mariner xVu™ today announces XpertVu for Wi-Fi, a service assurance solution enabling service providers to entertain their customers with the best in-home Wi-Fi experience from day one. XpertVu for Wi-Fi enables complete visibility and control of the set-up, speed and reliability of the end consumer’s Wi-Fi...

    Read more
    Mariner xVu
  • Mariner innovating to address gap in communications industry

    January 23, 2019

    Mariner Partners, Inc. is developing software that will prove critical to Communication Service Providers as the industry moves away from physical network infrastructure and into software-defined virtual networks. The resulting solution, SONAR4 Assurance Analytics, will support agility in the industry and ensure the quality of customer...

    Read more
    Mariner xVu
  • Did you know Mariner is one of three Saint John companies that employ 1,000 people?

    January 18, 2019

    You need look no further than the city centre of Saint John to grasp the contrast between the traditional, high-profile industries and companies that have dominated the province’s economy for decades and the lower-profile IT companies that are nonetheless an increasingly important part of the province’s...

    Read more
    Mariner xVu
  • Look forward to seeing you at CableLabs Summer 2018 Conference

    August 2, 2018

    Mariner xVu leverages the power of machine learning to provide real-time insight into the customer experience, enabling a higher net promoter score, reduced churn, lower OPEX and improved customer satisfaction. Transforming your raw data into high grade information to deliver instant, automated expertise for your team,...

    Read more
    Mariner xVu
  • Propel charts new course with virtual accelerator program

    June 27, 2018

    New programming will have profound impact on startup world in Atlantic Canada. Incite will be 100% virtual - this gives increased freedom to founders and eliminates geographical boundaries. The accelerator, which will be adaptable to each company’s needs, will focus on early-stage startups in the technology...

    Read more
    Mariner xVu
  • Mariner xVu™ Announces Advanced Self-Care Application for Video and Broadband Providers

    June 18, 2018

    XpertVu Self Care is the latest addition to Mariner's widely deployed automated service assurance analytics software suite, focused on actual service experience. The suite already includes purpose-built applications for field technicians, customer care agents, network operations, and product managers.

    Read more
    Mariner xVu