The global leader in IP Video and IP-enhanced-PayTV monitoring
Mariner is the world leader in Software Defined Monitoring for managed and unmanaged IP video, IP-enhanced-PayTV and broadband networks. Our software helps operators centrally manage the complexity required to deliver new video services with real-time visibility into Subscriber Experience – Anywhere. Mariner xVu™ allows service providers to offer a reliable, high-quality viewing experience; rapidly isolate IP video and IP-enhanced-PayTV network issues; and cost-effectively reduce truck rolls and call volume to ensure a superior broadband and TV service.
Mariner xVu™ is the world’s most deployed IP video and IP-enhanced-PayTV monitoring solution.
The opportunity to differentiate your customer’s in-home Wi-Fi starts with day one, and it isn’t simply a matter of the creating a good first impression. Whether it is the proliferation of devices, physical density of the environment, chipset quality or devices from neighbouring residences creating interference, ‘first-time right’ installation is crucial.
Mariner xVu™ today announces XpertVu for Wi-Fi, a service assurance solution enabling service providers to entertain their customers with the best in-home Wi-Fi experience from day one. XpertVu for Wi-Fi enables complete visibility and control of the set-up, speed and reliability of the end consumer’s Wi-Fi experience.
Mariner Partners, Inc. is developing software that will prove critical to Communication Service Providers as the industry moves away from physical network infrastructure and into software-defined virtual networks. The resulting solution, SONAR4 Assurance Analytics, will support agility in the industry and ensure the quality of customer experiences. The Government of Canada is providing a contribution of almost $3 million to support the development of this product.
You need look no further than the city centre of Saint John to grasp the contrast between the traditional, high-profile industries and companies that have dominated the province’s economy for decades and the lower-profile IT companies that are nonetheless an increasingly important part of the province’s present and future economy.
Mariner xVu leverages the power of machine learning to provide real-time insight into the customer experience, enabling a higher net promoter score, reduced churn, lower OPEX and improved customer satisfaction. Transforming your raw data into high grade information to deliver instant, automated expertise for your team, the xVu engine ensures a 360O view of the customer across your whole solution.
New programming will have profound impact on startup world in Atlantic Canada. Incite will be 100% virtual – this gives increased freedom to founders and eliminates geographical boundaries. The accelerator, which will be adaptable to each company’s needs, will focus on early-stage startups in the technology sector and run for a full 12 months. A product validation tool will also be deeply integrated into the programming which will result in stronger and more viable companies.
XpertVu Self Care is the latest addition to Mariner’s widely deployed automated service assurance analytics software suite, focused on actual service experience. The suite already includes purpose-built applications for field technicians, customer care agents, network operations, and product managers.
Best wishes for a healthy and happy holiday season. Here’s to a successful 2018!
Listen to Huw draw upon his experience with Service Assurance challenges for IP Video in the podcast.
xVu software will help deliver superior TV customer experiences SAINT JOHN, NEW BRUNSWICK, CANADA — OCTOBER 6, 2017— Mariner xVu™ is pleased to announce that Hrvatski Telekom, the leading provider of telecommunications services in Croatia, has expanded its use of xVu’s multi-award-winning software as part of a substantial investment in key segments such as television and broadband access. Part of the Deutsche […]